Last updated: September 2026
Zoem is an online marketplace operated from the Republic of South Africa. In these terms “Zoem”, “we” and “us” mean the operator of the platform.
Zoem is not run through a registered company. When a South African company is registered for the platform, this page will be updated with that company's registered name, its registration number and its registered address, and that company will take over the operator role described in these terms. Until then the operator is not a separate legal entity, and the obligations in these terms bind the operator personally.
Write to us at contact@zoem.co.za. That address is monitored and is the route for a question, a complaint or a formal notice under these terms. If you need the operator's full identifying details in writing, ask at that address and we will give them to you.
Zoem is a technology platform. It lets you browse independent local dispensaries (each “the store”), place orders with them, and follow those orders. Each store on Zoem is an independent business. The store is the seller: it owns the products, sets its prices and stock, prepares your order, and hands it over or has it delivered. The store is responsible for the quality of its products and for the legal compliance of the goods it sells.
When you buy through Zoem, the sale contract is between you and the store. Zoem is not a party to that sale, does not own or supply the products, and does not deliver them. Stores pay Zoem a fixed monthly subscription for the software they run their shop on and for their listing on the platform. Zoem takes no commission, no share of the sale price and nothing per order, so what Zoem earns does not change with what you buy or what you spend.
You must be 18 years of age or older to use Zoem. By using the platform or placing an order you confirm truthfully that you are an adult, that you are ordering for your own private personal use, and that it is lawful for you to receive the products you order. A store may ask you to verify your age and may refuse to hand over an order where it cannot reasonably confirm it.
You are responsible for the accuracy of the information on your account, including your contact and delivery details, and for keeping your sign-in secure. When you place an order you are making an offer to buy from the store. Zoem transmits your order to the store; the order is accepted when the store accepts it. The store may decline or cancel an order - for example where stock is unavailable, payment cannot be confirmed, or details cannot be verified.
Prices are set by each store and shown in South African Rand, together with any fees disclosed at checkout. Stores may change their products and prices, and items may sell out. Listings are provided by the stores; if a material pricing error is discovered on your order, the store or Zoem will contact you before the order goes further.
Payment goes directly from you to the store, by EFT to the store's account or by another arrangement you make with the store. Zoem does not process your payment and never holds your money. Where you upload proof of payment, it is shared with the store so it can confirm your payment. Stores pay Zoem a fixed monthly subscription for the software and their listing; you never pay Zoem anything, and nothing you pay the store reaches Zoem as commission or as a fee on your order.
Your order is fulfilled by the store. Depending on the store and your location, you may collect your order or have it delivered. Where a third-party courier is used, it is arranged through the platform on the store's behalf, and the courier fee is shown at checkout before you confirm. Estimated times are indicative and not guaranteed. You, or an adult you authorise, must be available to receive the order. Risk in the products passes to you on handover.
You can cancel your order yourself at any time before the store has acted on it. After that, contact the store; Zoem can assist in reaching them.
An EFT order with no proof of payment receives a reminder, and if it remains unpaid after 48 hours it is cancelled automatically. You owe nothing on a cancelled unpaid order.
Because payment goes directly to the store, any dispute about a paid order - including a refund - is between you and the store. Zoem will assist in resolving it but does not hold your money and cannot itself refund a payment made to a store.
You agree not to:
The Zoem platform is provided on an “as is” basis. Zoem gives no warranty over the products sold by stores, which are the responsibility of the store that sells them. To the fullest extent permitted by law, our liability is limited to the platform service we provide: we are not liable for indirect or consequential loss, and our total liability arising from your use of the platform is limited to the value of the order to which the claim relates. Nothing in these terms excludes liability that cannot be excluded under law.
Your personal information is handled under the Protection of Personal Information Act (POPIA) as described in our privacy policy.
These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction over any dispute arising from them.
We may update these terms from time to time. The current version will always be available on this page, and continued use of Zoem after a change means you accept the updated terms. Questions? Email us at contact@zoem.co.za.